FAQs
We've answered many of the common questions here.
- How can I get in touch with someone?
- How will my doctor know my BrainHealth results are accurate?
- Are the labs CLIA-certified?
- Why do my results say TNP?
Orders & Returns
Find answers to questions about orders and shipping.
- Can you ship to PO Boxes?
- Do you ship kits outside of the US?
- What is your refund/cancellation/replacement policy?
- How much is shipping?
- What are your payment options?
Products
Find more detailed information about each of our products and services.
- Does my APOE kit expire?
- How do I send my completed APOE sample?
- How do I use the swab?
- What is APOE and what does it tell me?
- Who should take an APOE test?
Video Tutorials
Navigate through our BrainHealth app with ease.
- How do I book a session with my BrainHealth Educator? (For Mobile Users)
- How do I download and navigate the app? (For Apple Users)
- How do I download and navigate the app? (For Android Users)
- How to chat with my BrainHealth Educator? (For Mobile Users)