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For care partners

You don't have to manage this alone.

Whether you’re worried about a loved one’s memory or already caring for someone with dementia, we’ll help you find the right support for both of you.

Find the right program  or call (916) 314-8600
  • Free call, 100% confidential
  • Medicare and most insurance
  • Support at every stage
Mother And Daughter Browsing Photo Album Together

Which program fits your loved one?

Two quick questions. Not sure about any of them? Call us and we’ll check together. It’s 100% confidential.

1. Which cards do they have?

Check every card they have.

MEDICAREPART A · PART B
Says Medicare Health Insurance, with Part A and Part B
INSURANCE CARD
A plan, supplement or Medicaid card from an insurance company or the state
EMPLOYER PLANor no insurance
Usually under 65: an employer or private plan, or no insurance

Receiving hospice care? BrainHealth programs aren’t available during hospice, and your hospice team is the best place for support right now. If anything changes, call us.

Sound familiar?

The BrainHealth GUIDE Program was built for moments like these.

  • Woman In Her 50s On Porch Steps With Coffee

    “I haven’t had a day to myself in months.”

  • Concerned Hands Sorting Weekly Pill Organizer

    “Mom won’t take her pills, and I don’t know who to call.”

  • Adult son comforting his upset father at night

    “It’s 2 a.m. and Dad is awake and upset. I don’t know what to do.”

  • Wife Holding Husbands Hand At Dimly Lit Bedside

    “What do I do when he refuses a bath, or won’t settle at night?”

Book a GUIDE intake call
care partner and husband

“When my husband was first diagnosed with Alzheimer’s, I felt lost… They treated my husband with dignity and respect, while also giving me the knowledge I needed… Thanks to BrainHealth, I no longer feel like I am facing this journey alone.”

Care partner Florida

Up to65 hoursof respite care a year

Time to take care of you, so you can keep taking care of them.

  • Your own doctor’s appointment
  • A haircut
  • Lunch with a friend
  • A nap

About 4 hours a week, for four months, or however works for your family.

A trained helper comes to your home. We arrange it and pay the agency directly; you file nothing. For families caring for someone with moderate or advanced dementia.

For your loved one

  • Their own Care Navigator, the same person every time you call. In a typical week, they might schedule the neurology follow-up, call the pharmacy about a new prescription, or find an adult day program nearby. One call instead of five.

  • A written care plan with who to call and when, what changes to watch for, the medication schedule and upcoming appointments, built with your family and shared with their doctors.

  • Medication check-ups so prescriptions aren’t making confusion worse.

  • Care that works with their current doctors, no switching needed.

For you, the care partner

  • A 24/7 phone line. At 2 a.m., when Dad won’t settle, you reach someone who already knows his care plan, not a call center.

  • Caregiver training on the hard stuff: bathing, wandering, evening restlessness.

  • Help finding local resources: adult day programs, meals, rides, support groups.

  • A seat at every visit. Everything is by phone or video, and you’re welcome on every call.

Daughter On Phone With Elderly Mother In Background

For your first call

  • Their Medicare card, if it’s handy
  • Your loved one doesn’t need to be on the call

What you can expect

From your first call to a Care Navigator who knows your family.

  1. Right now

    See if you qualify

    A short, free call to check eligibility and answer your questions. Your loved one doesn’t need to join.

  2. Over the next few weeks

    Get a full evaluation

    A specialist visit and an in-depth assessment, all by phone or video. We handle the enrollment paperwork, then you meet your Care Navigator.

  3. Ongoing

    Your care plan and regular check-ins

    A written care plan shared with your doctors, the 24/7 line, and in-home respite scheduled with a local agency when your family is eligible. You don’t file anything.

Book a GUIDE intake call
Travis Wilkes

A note from our Chief Medical Officer

Dementia care shouldn’t fall on one person.

Families caring for someone with dementia carry an enormous load, usually without a break and often without anyone to call. GUIDE exists to change that, and Medicare pays for it. My team’s job is to make it simple: one short call, and we take it from there.

Dr. Travis Wilkes Chief Medical Officer, BrainHealth

You’ve been carrying this long enough.

Share a few details and we’ll help you find the right program for your family, GUIDE or the BrainHealth Clinic. You can fill this out for yourself or on behalf of the person you care for. Prefer the phone? Call (916) 314-8600.

African American Daughter Wearing Blanket While Caring For Mother With Dementia

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Questions families ask

 

Can I sign up on my loved one’s behalf? Yes. Many families start here with the care partner. We’ll ask for a few details about the person you care for, and our team takes it from there. 
Does my loved one need a diagnosis first? No. If they haven’t been diagnosed yet, our specialists can help with that, and your loved one may still qualify for GUIDE. 
My loved one has Medicare Advantage. Can they join GUIDE? GUIDE is only available with Traditional Medicare. Call us anyway: the BrainHealth Clinic works with many Medicare Advantage plans, and we’ll explain what your options are.
Will they have to change doctors? No. Both programs work alongside the doctors your loved one already sees.
What does GUIDE cost? Nothing. GUIDE services, including respite hours, are paid for by Medicare. There’s no premium, no copay for the program and no paperwork for you to file. 
Is my loved one’s information kept private? Yes. Everything you share is confidential and protected under HIPAA, the federal health privacy law. We only share information with your loved one’s care team. 

GUIDE (Guiding an Improved Dementia Experience) is a Medicare program run by the Centers for Medicare & Medicaid Services (CMS) for people with dementia who have Traditional Medicare. Enrollment is voluntary, you may leave at any time, and it does not change your Medicare coverage or your doctors. Respite is available to patients with moderate or advanced dementia who have an unpaid caregiver, up to Medicare’s annual limit. The statements contained in this document are solely those of the authors and do not necessarily reflect the views or policies of CMS. Eligibility requirements apply. Not all individuals qualify. Note: this is not medical advice.